See us in action for training Watch our Tourism YouTube videos: Paris & Customer Service Paris, Napoleon & Leadership Customer service is the number one area that tourism properties should pay attention to, because tourists bring money and money is needed to make a business successful. When people travel they want to relax and have fun, they don't want to have to deal with rude, thoughtless and indifferent service providers. Many tourism operators don't remind their staff that the staff have the power to "make or break" someone's vacation. Tourist who experience good or exceptional customer service will return and most likely tell their friends and family. This is called expanding your customer base, an essential part of how a business grows. Most areas conduct group marketing. That is bringing together tourism properties and attractions and marketing the area as a tourist destination. But, if group marketing is conducted, it is essential for the group to have a customer service policy because poor customer service can not only ruin the reputation of one property, it has an impact on the entire area. Yes, tourists can be rude, but try to encourage staff to get inside the head of the customer. Perhaps these people have been saving for several years to come to a tourism attraction or area only to be confronted by bad weather, disappointment or travel issues. That frustration and disappointment often turns out rude behaviour. Sure there are some people who are rude by nature but most people become rude because that "dream" they have been saving for didn't quite turn out the way they wanted it to. Wouldn't you be frustrated too? The following are some sessions we can provide tailored to the tourism industry. Conference All topics below can be adapted to a conference format. See Bureau & Event Planner section. WOW Game On! Be there or be Square! This is a full-day session designed to be the wind-up day of a conference. It is especially good for conferences that have been "heavy" or "information overloaded". This involves three areas that address: Change, Teamwork, Stress (work/life balance). We don't want to give away too many of the details so call for specifics. Bottom line, this is a fun, interactive, invigorating but packs lots of "can do" messages about Change, Teamwork and dealing with Stress. Tourism The "WOW" CAT, as well as all our "Consulting" sessions can be adapted to the Tourism sector for property owners and managers. For staff we offer the following training sessions: Bicycle Paths - money making ventures? YES! Cycle Tourism Community Branding Tourism Basics Housekeeping / Room Attendant Food and Beverage Server Front Desk Agent Boot camp Sales for the "Non-Salesperson" Note: Can be enhanced for the audience with a detailed Audio CD (see above) WOW News story Also see our touring and travel company WOWTours.com Or our Travel Blog: http://www.wowtours.com/blog